The next generation of business management solutions

We create software solutions for managing sales, marketing and customer service processes in a wide range of verticals. Our solutions offer best-of-breed advantages: extreme ease of use, extensive functionality, total reliability and seamless scalability.

Our products feature:
Unparalleled simplicity of usage
Five-minute installation, 60-minute customization
Zero software stack requirement, both on desktop and on server
Seamless migration from older applications (Goldmine, ACT!, Telemagic) as well as from salesforce.com or Siebel
Enterprise-level features at small-business prices
 
Key features
Full functionality, rivaling the best in the industry
Entirely web-browser-based — zero-footprint client
Choice of deployment modes (in-house, hosted, appliance)
Unlimited customization
Rapid deployment — in minutes, not days
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Sales automation
Complete account, lead, contact and opportunity management
Integrated with Microsoft Outlook®
Customizable dashboards for bird's eye views, with instant drill-down capabilities
Full role-based access control
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Productivity features
Built-in, fully-integrated email-client
Shared calendaring
Central document repository, with documents linked to emails, contact and company records
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Customer service
Full support for tickets and case management
Extensive reporting facilities for tracking and monitoring quality of service
Built-in knowledge base
Configurable rules for managing case assignments and flows
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Customer quotes
"SFCRM has provided a common platform... which is critical to the success of our global business."
-- Chris Ithomitis
Director
Northwest Consulting
News
sfaFinity launches SFCRM, a "plug-and-work" browser-based CRM product.
 
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